Frequently Asked Questions

When you place your order you can include any details you'd like in the Special Instructions area, e.g. clothing preference, with or without glasses, etc. 

I'll then get in touch by email to ask you to send me photos to draw from - you can just reply to my message with the photos attached.

Once I have a proof of the custom portrait ready for you, I'll email this to you to check (this will take between 1-3 days after you provide the photos and information). If you want any changes made I'll make those and send you a further proof and when you are happy with the design it will be printed and posted off to you.

The process can take anywhere from 2 to 6 business days. The time is partly dependent on how many other custom orders I am working on, but is mostly dictated by how quickly you get back to me with photos, any changes and the final go ahead. The majority of my custom orders are shipped within 3 working days though, and I will inform you if for any reason it will take longer.

Ready to ship items are usually posted on the next working day after your order is received. The time taken after that will depend on the postage option you chose - you can find information about Royal Mail delivery time estimates here.

Custom portrait orders take 2 to 6 working days as described above. Once again, the time taken once I've posted your order will depend on the postage option you chose - you can find information about Royal Mail delivery time estimates here.

Delivery times are estimates and I can't be held responsible for postal delays until a certain amount of time has elapsed, so the times quoted are not guarantees. Please see my terms and conditions for more details.

Please also note that some international orders are currently taking quite a bit longer than usual, presumably due to the pandemic. If you need your goods in a hurry then please check with me before placing your order, particularly if you are outside the UK.

Delivery charges are dependent upon the postage option you choose and will be shown in your shopping basket once you've selected the service you want.

Within the UK: 

  • Second class delivery is free
  • First class delivery is charged at standard Royal Mail prices dependent upon weight - starting at £1.20

Internationally:

  • The cost will be shown in your shopping basket once you select the type of delivery you want and depends on where in the world you are based.

My greeting cards can all be posted to a UK address in the envelope provided with a normal first class or second class stamp - the size and weight fall into Royal Mail's 'Letter' category so you don't have to worry about getting 'Large Letter' stamps.

International postage will vary depending on your country. 

Ready to ship products

If you would like to return your order of ready to ship item(s) you may do so within 14 days of your order. Please contact me to let me know you'd like to make a return and I will let you know how to go about it.  You will be responsible for the cost of returns, unless the items are damaged. As long as I received the goods in an as new condition as shipped to you and am able to match the return with your order, I will refund your money within 14 days.

Custom orders are non-returnable unless damaged, as you will approve a proof of the product before it is sent to you. For damaged custom orders please contact me to let me know and I will send a replacement at no extra cost.

You can see my full Cancellation and Returns policies in my trading terms and conditions.

For full information about my trading terms and conditions see here:  Terms and Conditions

You can read my full privacy policy here: Privacy Policy